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Consumer complaint or refund

For defective goods or deficient services, preserve your purchase evidence, complain to the seller and consider the National Consumer Helpline. Consumer Commission filing is available through e-Jagriti; eligibility, jurisdiction and relief depend on the facts.

Timing matters

2 years from the date the problem arose (Consumer Protection Act Section 69).

Immediate steps

  1. 1

    Send a written complaint to the seller and keep the acknowledgement

  2. 2

    Use the National Consumer Helpline (1915) for grievance assistance

  3. 3

    Check eligibility, jurisdiction and documents before filing through e-Jagriti

What not to do

  • Do not throw away the bill, box or defective product
  • Do not miss the 2-year limit

Documents to keep

0/3

Keep originals safely. Checklist selections stay on this page and are not sent with a callback request.

Free drafts & tools

Drafts are starting points, not filed or served documents. Confirm facts, jurisdiction and deadlines before use.

Need someone to discuss your next step?

You may appear without an advocate. Consider professional help for disputed jurisdiction, complex evidence or substantial loss.

General information, not case-specific advice. Independent legal review is not recorded for this guide. No callback time or outcome is guaranteed.

A well-drafted notice often settles a dispute before it reaches a forum. You can send a legal notice, compare options through our file a consumer complaint, or go straight to consumer forum fee finder. Always cross-check rules on the e-Daakhil consumer complaint portal and the National Consumer Helpline before you act.

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